More Household Goods Moves in 2025 To Fall Under New Contractor
The Department of Defense’s upgrades to the military permanent change of station move system continue into 2025 with more bases added to the pilot program to put responsibility for moving household goods under a single contractor.
According to multiple published reports, the Transportation Command’s 2025 Global Household Goods program has a goal of bringing “all domestic shipments” under the new program by the summer of 2025.
The rollout of this new system has not been seamless. There have been issues with the app that was designed for military members to track and manage their household goods shipments, and the entire changeover process has been subject to multiple delays. As we noted in a past article:
- HomeSafe Alliance was awarded a contract for more than $6 billion in 2021.
- Since its announcement, that contract, which is to offer “complete door-to-door global household goods relocation transportation and warehouse services worldwide,” has been fraught with technical problems.
- In December 2023, the Defense Department announced delays to PCS reform. According to Stars and Stripes, the U.S. Transportation Command announced additional problems in rolling out new computer systems meant to modernize PCS moves for military families.
- TRANSCOM developed a new platform called MilMove, and the contractor developed the app HomeSafe Connect, but both had technical issues.
At press time, TRANSCOM has moved forward from these early problems, as we’ll see below.
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TRANSCOM Begins New PCS Move Contract
In June 2024, United States Transportation Command, which oversees household goods shipments for the DoD, noted that despite the problems, the new system rollout is a welcome development.
“The existing program to move service members and their families has been around for almost two decades,” according to one TRANSCOM press release about the new household goods shipment program.
“But in recent years,” the release adds, “DOD recognized it’s no longer serving customers the way it should. Last year, for instance, only about 77% of service members reported satisfaction with their household goods move.”
Timeline for Overseas PCS Moves
The rollout continues in a phased-in way. Stateside moves under the revamped program have already started, but those PCSing overseas should not expect to be offered services under the new contract until fall 2025.
According to a Military.com article, in early December 2024, the Defense Department “had sent 777 task orders to the new contractor, HomeSafe Alliance, for troops’ shipment requests from the active installations in the new system, according to TRANSCOM. HomeSafe had completed 330 deliveries.”
TRANSCOM announced the new program had a contract to offer worth more than $6 billion. HomeSafe Alliance, described as “a consortium of companies,” won the contract and started working with TRANSCOM in 2023.
Under the updated program, HomeSafe Alliance is fully in charge of household goods shipments stateside and overseas from the packing phase to the damage claims phase, where applicable, at the end of the process.
According to Military.com, TRANSCOM was also scheduled for December 2024 “to activate all shipping routes between the 94 active locations in the new system and set in place the process for those who want to make a Personally Procured Move, or PPM.”
Contact your unit orderly room or Outbound TMO office to learn more about your PPM options under the new program.
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About the author
Editor-in-Chief Joe Wallace is a 13-year veteran of the United States Air Force and a former reporter/editor for Air Force Television News and the Pentagon Channel. His freelance work includes contract work for Motorola, VALoans.com, and Credit Karma. He is co-founder of Dim Art House in Springfield, Illinois, and spends his non-writing time as an abstract painter, independent publisher, and occasional filmmaker.
